If you are not satisfied with the products you received, we gladly accept returns and exchanges within 7 days.
Terms of exchange and return:
1 - The return and exchange period is 7 days after you receive the order.
2 - It is unused with the original package, and we cannot return the used product.
3- Cash on delivery fees are not refundable to the customer.
4 - In case of return, the customer will bear the shipping fees.
5 - There is no shipping fee for the first replacement, and there is a fee for the second replacement, an amount of 40 riyals.
6 - The customer is not entitled to demand the immediate return of funds in any case, and the transfer takes place between 7 to 14 working days.
Exchange and return method
1 - Submit the order from the returns page
2 - Determine the type of account for the request as a visitor or a registered user and complete the data entry
3- Create a new return and specify the order number, the type of products you want to return, the quantity and the reason for returning them.
4 - Submit a return request.
5 - Put the product in the original package and make sure that the package is securely closed and the shipping representative will contact you within 2 to 5 working days of receiving the order.
6 - The status of your order will be updated after we receive the order from the shipping company.
7 - In the event that the request is a replacement, the value of the request will be returned to your wallet to request the replacement as a new request
In the event that the request is a return, the refund period will be between 7 to 14 working days.
